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FAQ

  • Do you support returns and exchanges?

    Installation certificates, fault photos, and accessory codes must be provided for review and processing within 7 working days; We support 7-day no reason return and 15 day exchange for quality issues, and we will bear the round-trip logistics costs
     
  • What is the normal replacement cycle for this type of accessory?

    The replacement cycle for vulnerable parts such as brake pads and oil filters is 30000 to 50000 kilometers, while the replacement cycle for core components such as generators and water pumps is 80000 to 150000 kilometers; When there is abnormal noise, performance degradation, or the alarm light is on, it should be replaced in a timely manner.
     
  • How to identify if the accessories you provide are genuine?

    Authentic accessories have exclusive anti-counterfeiting codes, which can be queried through the brand official website or official official account; At the same time, it is equipped with brand logo and certificate of conformity, and the packaging printing is clear and unambiguous.
     
  • How long will it take to ship the order and what is the estimated logistics time?

    Regular accessories are available in stock, while special vehicle accessories require 3-7 days for stocking; Delivery will be made within 24 hours after placing an order for spot goods, with default logistics. It takes 3-5 days to reach most regions in China.
     
  • What are the differences in price for the same accessory?

    The price difference comes from materials, craftsmanship, and brand, with higher priced products having better quality materials and more precise craftsmanship; In terms of usage time, high priced models are usually 30% -50% longer than low-priced models.
     
  • What are the main materials of the accessories?

    Core components are mostly made of high-strength alloys, engineering plastics, and other materials. High temperature resistant components can withstand environments ranging from -40 ℃ to 120 ℃. Corrosion resistant components have undergone rust/corrosion prevention treatment and meet the operating conditions of the entire vehicle.
     
  • Is the installation of these accessories complicated?

    Simple accessories (such as air filters and wipers) can be installed by oneself, while complex accessories (such as transmission parts and sensors) require professional technicians to operate to avoid installation errors and damage to the vehicle.
     
  • Do the purchased accessories have a warranty period?

    All accessories come with a warranty period, with original parts guaranteed for 1-2 years and branded parts guaranteed for 6-12 months; The warranty covers quality faults caused by non-human factors, excluding problems caused by improper installation.
     
  • Does it comply with the original factory or industry standard?

    Accessories are divided into three levels: original parts, branded parts, and aftermarket parts, all of which comply with the national automotive parts industry standards. Original parts are consistent with the standards of the vehicle manufacturer, and branded parts have higher cost-effectiveness.
     
  • Can your accessories be compatible with my car model?

    Need to provide information such as model year, displacement, etc. to confirm compatibility; Different models of the same model may have differences due to configuration upgrades, and some accessories may not be universal, requiring precise matching.
     
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